How To Set Up Heimvision Smart Wifi Camera

HD Smart Wi-Fi Camera
HM202
User Transmission

Please read all instructions carefully before using this product and continue this User Transmission as a reference for futurity utilise. This user manual will be updated regularly due to product upgrades or other reasons. HeimVision reserves the right to alter the contents without discover.

Product Overview and Principal Features

Download the App into Your Mobile Device

Option 1: Search and download YCC365 Plus from App Store or Google Play;
Option 2: Browse the QR code below to download.

https://play.google.com/store/apps/details?id=com.ycc365plus.aws

https://itunes.apple.com/us/app/ycc365-plus/id1435567547?mt=eight

Business relationship Registration and Login

Delight register an account with a valid email address at your get-go use of this App, then log in.

Note: Log in with a mobile phone number is but applicable to Vietnam.

Connecting the Camera to Your Mobile Device

Of import:

For all connecting options, yous will hear "Please configure photographic camera by scanning code or AP hotspot" after the camera is powered on. Employ the pin to press and concord the Reset push button for 5-6s to reset the camera if no vocalization prompts. You lot volition hear "Reset Success" at a successful reset;
This photographic camera only supports two.4GHz Wi-Fi;
For a stable network connection, please make certain the camera and the mobile device are close to the router.

Connecting by Scanning the QR Code

Pace 1: Connect the mobile device to your Wi-Fi, then log in to YCC365 Plus. Click + in the upper right corner, select the Intelligent photographic camera and Device calculation by scanning the code;

Pace 2: Tick If you have finished the above steps, click Connect to the Network, and so click Connect to the network. Select the Wi-Fi your mobile device is connected to, enter the correct password, and click Next to continue:

Tip: Click Network Testing in the upper right corner of Connect to Wi-Fi interface to check the status of your Wi-Fi connection.
Step three:Align the QR code on your mobile device with the photographic camera lens and keep a altitude of 4-8 inches;
Step 4: Click I heard the "beep" vocalism to connect to the Internet after 2 beeps from the camera. During the process, you will hear "Please wait for Wi-Fi connecting "and "Please wait for Net connecting". When you hear "Cyberspace-continued, welcome to utilise cloud photographic camera", the photographic camera is connecting successfully.

Connecting by AP Hotspot

Step 1: Connect the mobile device to your Wi-Fi, so log in to YCC365 Plus. Click + in the upper right corner, select Intelligent camera and Addition of AP hotspot;

Footstep two: Tick If you have finished the above steps, click Adjacent, then click Adjacent to enter the Network configuration interface;
Pace 3: Click Get to Setting to enter the network setting interface of the mobile device, then connect to the CLOUDCAM_XXXX Wi-Fi; Step 4: Tap< to become back to YCC365 Plus to enter Network configuration interface, and so click Next to continue;
Tip: In that location will be a popular-up window if the CLOUDCAM_XXXX Wi-Fi connectedness is failed. Click Confirm to connect the Wi-Fi again.
Step 5: Select the Wi-Fi your mobile device is connected to, enter the correct countersign, and so click Next. The camera will connect to the Internet after ii beeps from the camera. During the process, you will hear"Please wait for Wi-Fi connecting"and "Please expect for Internet connecting". When you hear "Net-connected, welcome to use cloud camera", the photographic camera is continued to Wi-Fi successfully.

Note Improver by connecting to the network cable is not supported currently.

Off-line Direct AP Connection

Connect your mobile device to the Wi-Fi of the camera to sentinel the videos or set up the camera when in that location is no network connection. Notwithstanding, your mobile device must be located within the range of the camera'due south Wi-Fi bespeak.
Step 1: Use the pin to press and concur the Reset push button for 2s, the camera will be rebooted. Yous volition hear "Enter direct AP admission way afterwards reboot". In that location will be no more than voice prompts after rebooting;
Pace ii: Enter the login interface of the App and click Local Login or the icon to enter the Tool interface, then tap AP networked device preview to continue.

Stride 3: Click Adjacent. In that location will be a pop-upwardly window and click Confirm to enter the Network setting interface of the App. Click Go to Setting to enter the network setting interface of the mobile device;

Step4:Connect to the CLOUDCAM_XXXX Wi-Fi. After continued, tap to go back to YCC365 Plus to
enter the Network setting interface, and so click Next to continue;

Pace 5: If the scanning is successful, the App will display the information of this camera in the interface of AP networked device preview. Tap information technology, enter the account name YCC365 and the password 0123456 later selecting the camera, and then click Confirm to watch the videos on this camera.

Note: All the communications will exist asunder from the network and some functions of YCC365 Plus are not available when your mobile device is connecting to the camera's Wi-Fi.

Functions Introduction

Click the picture of the photographic camera in the main interface of YCC365 Plus to enter the Alive interface.

*Click play the video to play the historical videos
*Click to rotate the camera dorsum to the default factory position
*Click to preset the certain focal points for this camera
*'Touch to rotate the camera post-obit your finger touch
*Hold to talk, then release to send the audio to the camera
*Click to modify the quality of paradigm

Pan & Tilt Control and Preset

Pan & Tilt Control

'Impact in the Live interface to rotate the photographic camera following your finger affect;
Double-clicking of the flick in the alive screen can digitally zoom in and zoom out the motion picture;
'Rotate the photographic camera by sliding the live screen with your finger.

Tip: Due to the network surround, the rotation of the camera may not exist smooth and the stream of the live video may lag.
(2) Preset Click to preset the sure focal points for this camera, which can be added, called, and deleted; 'Add together a Preset: the click + to add a preset, enter the proper noun, and then click Save; 'Telephone call a Preset: the camera volition directly rotate to the preset focal point by clicking the thumbnail.

Video Playback

Tip:

Enter the interface of Setting, click Play Videos From, then select the Memory card to watch the videos in the microSD card;
Colors in the timeline of the videos in the microSD card are the same;
Fast forward and Dull move are not supported when playing the videos from a microSD card.

Video Cutting (But Available in the Camera with Cloud Service)

Click play the video. to enter the video playback interface.
Pace 1: Drag the timeline, terminate to the starting time of the video, and so click ;
Step 2: Slide the orangish bar leftward and rightward, or gear up the Showtime fourth dimension and Video elapsing to cut the video;
Step three: Enter the name and click Save to cloud.

Tip: The cut video is saved to the Cloud Album past default. You can enter the Cloud Album for watching and renaming, for sharing on Facebook, Twitter, YouTube, etc., and for downloading to the mobile device.

Messages (Merely Bachelor in the Camera with Cloud Service)

Note: The duration of videos is the aforementioned equally the record time of the selected cloud service bundle, and the videos are automatically deleted when the deject service expires. The video volition loop to record and the quondam video will be automatically covered by the new video.

The MicroSD Bill of fare

Important: Install the microSD card into the camera, and so ability on the camera when using the microSD card; or reboot the photographic camera later installing the micro so card.

This photographic camera tin support the micro so card up to 128G;
Go to Setting > Device storage > Retention card management:
to check the microSD carte du jour status;
to check the remaining capacity of the mic roSD card;
to format the microSD carte du jour (it is recommended to format before using the micro so card);
to set the memory carte recording modes the microSD card. Selecting Not Recording means that the camera will not save whatsoever video, selecting Event recording ways that the camera volition record videos when detecting any sound, motion, etc., and selecting All-twenty-four hour period recording means that the photographic camera volition always record the video.
microSD carte is consumable. Getting a microSD card with brands, such as Kingston and SanDisk, is recommended.

Optional Cloud Service

Select Deject Service in the chief interface or go to Setting > Device storage > Deject storage direction to check subscription packages.

We offer a xxx-day free deject service and can salvage the video recorded for the latest three days (loop to record);
The camera with a cloud service parcel that is paid yearly can exist upgraded to support Alexa;
Pay for the selected package by PayPal or credit card;
The data in the Deject Service is safe because we are using amazon's cloud storage.

Annotation: Since the deject service packet is leap to the registered account, please contact HeimVision if yous need to switch to another account.

Other Functions Introduction

Enter the interface of Setting to bank check other functions by clicking the in the main interface of YCC365 Plus or the in the LIVE interface.
Notification Settings
Audio detection: ON
The camera will record the videos when detects the sound like the baby's crying, so YCC365 Plus will push the alarm notification to the notification bar of your mobile device;
Motion detection: ON
The camera will tape the videos when detects the moving objects, and so YCC365 Plus volition push the alert notification to the notification bar of your mobile device;
Push Notification Settings
'Receive notification
You tin select to receive all notifications or but receive a summary. If y'all select Receive summary, you tin can prepare up the interval time for receiving the alert notifications with the same blazon;

*Stop notification fourth dimension:
You volition not receive alert notifications from the camera within a certain time after adding schedule(s);
*Receive app notifications: ON

YCC365 Plus will push the alarm notifications to the notification bar of your mobile device; '
*Receive Electronic mail notifications: ON
YCC365 Plus volition transport the alert notifications to your email (only available in the camera with cloud service).

Important: For receiving the existent-time alert notifications, please switch on all the options: Motion detection, Sound detection, Receive app notification and Receive E-mail notifications.

More functions
A: switches on and off the camera;
B: switches on and off the microphone of the photographic camera. Yous volition not hear the audio from the camera and there is no audio when recording the videos when it's off;
C: the built-in buzzer will make a siren alarm when the camera detects the audio, motion and soon if yous switch on this button;
D: turns on and off the IR LED of the camera. You can besides fix to automatically switch on or off the IR LED based on the environment. After switching on the IR LED, the paradigm will be white and black unless you change the setting; while after switching off the IR LED, the image will be colorful unless you change the setting;
Due east: flips the film of the video when the camera is mounted under the roof of the buildings;
F: the photographic camera will rotate post-obit the moving object when information technology's on. To proceed the camera still and to reduce the noise, please switch off Intelligent Tracking. If the moving object is out of the range of monitoring, the photographic camera volition get back to the position before tracking. All the same, the photographic camera volition not rails the moving object when you are using Pan & Tilt Controfifty;
1000: checks the device ID, Mac accost, and the Firmware version of the device;
H: Share with your family unit, then they tin can watch live videos, watch the video playback or control the PTZ of the camera according to the selected function(south). The shared account should annals YCC365 Plus with a valid email.
I: the camera volition not tape video when detects whatever motility if you switch off this button;
J: the camera will not tape video when detects any audio if y'all switch off this button;
K: You can change the Wi-Fi for the camera when it needs to connect to another Wi-Fi; however, it needs that the camera can connect to both Wi-Fis at the same time;
L: reboots the camera remotely;
Grand: clicks this button when yous are no longer using the current camera or when connecting this camera with another registered business relationship.

Simultaneously lookout videos from multiple cameras

Multiple cameras tin can be connected to the same registered business relationship. You can watch the alive video of multiple cameras at the same time through the split-screen by clicking the in the upper right corner of the main interface.
YCC365 Plus and PC tin can support 4 split screens currently, which means that you can simultaneously watch live videos from iv cameras in the aforementioned screen at most. When there are more than than iv cameras connecting to this App, you tin can slide the screen to watch the live video of each camera.

Tip: Simultaneously watching the live videos of multiple cameras has college requirements for network bandwidth, so it may occur the video buffer and lag.

How to Scout the Videos on the Computer

Enter your e-mail address and log in with your countersign later visiting world wide web.ucloudcam.com. For a detailed introduction of functions, delight refer to the above introduction for YCC365 Plus.

Troubleshooting Guide

Ql: How should I practice when the camera fails to connect during the procedure?

'Utilise the pivot to printing and agree the Reset button for 5-6s to reset the camera before connecting the camera. You lot will hear "Reset Success" at a successful reset;
The camera merely supports 2.4GHz Wi-Fi. Please make sure to connect to the correct Wi-Fi;
You volition hear different phonation prompts when connecting the camera. Please take corresponding measures according to the voice prompts.

"Please configure camera by scanning code or AP hotspot". You will hear this after the camera is powered on. If not, apply the pin to press and hold the Reset button for 6s to reset the camera, and then attempt again; "Delight wait for form-Fi connecting". You will hear this later select your Wi-Fi business relationship and enter the password. If not, the Wi-Fi connexion is failed. Please check whether the lens of the camera is blocked, whether the account and password are correct; "Please wait for Internet connecting". If you cannot hear this, it means that the camera cannot get the IP address from the router. Please make sure the router works well and effort to reduce the number of users who can access the current Wi-Fi; or, restart the router and try again; "Internet-connected, welcome to utilize cloud camera". This voice prompt means the camera has been continued successfully. If you cannot hear this after trying many times, please contact us.

Q2: What tin I do if YCC365 Plus shows "Uh-oh! Device disconnected"?

Make certain the camera is powered on and the network of the router works well.
Solution 1: Click Problem Shooting on the aforementioned page to fix.
Solution two: Restart the camera. If the camera withal disconnects afterwards the restart, delight remove the camera from the App, then connect it again.

Q3: How tin can I get my photographic camera connected to another Wi-Fi?

If the current Wi-Fi of the camera and Wi-Fi you would like to switch tin can be continued at the same time, you tin can switch the Wi Fi directly by selecting Wi-Fi Network in the interface of Setting.
If the camera is disconnected to the current Wi-Fi, the App volition say "Device disconnected". Click Trouble Shooting to connect to another Wi-Fi directly. Or remove the camera from YCC365 Plus, then connect the camera to the Wi-Fi yous would like to switch.

Q4: Why are at that place bare parts in the timeline of the video?

If you lot are using the Trial package or Warning Recording packet of Cloud Service, or you select Event Recording in Memory card recording mode, it will have blank parts in the timeline of the video. Because those options make the camera recording videos when information technology detects the sound, motion, etc.

Q5: I installed the microSD card, selected All-day Recording in Memory card recording way, but why are there bare parts in the timeline of the video?

Brand sure yous select SD Menu in Play Videos From;
Brand sure the SD carte du jour status is Normal; If not, please format the SD card. If at that place are blank parts in the timeline of the video after formatting, please change to another SD card.
Tip: When the camera is immigration cache retentiveness and restarting, information technology will likewise make the blank parts in the timeline of the video.

Q6: Why cannot the camera read the SD card?

Please make certain the SD card is not damaged. If the SD carte du jour is damaged, please change to another SD carte du jour.
When the quality of the network is poor, the photographic camera may not read the SD card. Yous can change the quality of the picture from Hd to SD in the LIVE interface.
Tip:
Reboot the camera afterwards installing and uninstalling the SD carte du jour.
Do not install or uninstall the SD card when powering on the camera, which may damage the videos or the SD card.

Q7: Why is the timeline of the video blank when using an SD menu after the cloud service expires? 'Videos in the Cloud Service can't be played if the cloud service package expires. If the camera hasn't installed the SD card before, there would have no videos.

Q8: How can I watch the SD card videos on a mobile device and computer?

Watch on the mobile device: If the SD carte condition is Normal, change Play Videos From to SD Card.
Scout on the figurer: Install the SD carte du jour into the computer, or copy the videos to the computer, then spotter them with the player that supports MP4 format.

Q9: Why can't I go the notifications on my telephone?

Brand sure y'all allow YCC365 Plus to transport you notifications in the Settings of your mobile device.
Brand sure y'all switch on all the options in Push button Notification Settings.
Make use the current time is not during the scheduled time that stops the notification.
Usually, YCC365 Plus will button notifications to your mobile device when the camera records videos subsequently detecting the sound or motion; however, notifying by the sound or the vibration depends on the setting of the mobile device itself.
Tip: When you lot scout the live video of the photographic camera, the mobile device will non become any notification.

Q10: How many accounts can I share when I select Private Share? How can I cancel the sharing?

The limitation of network bandwidth and too many users accessing the camera at the same time will affect the connectedness and the video quality of the camera. The camera with cloud service subscription package tin can share with ten accounts at near; while the camera without can share with 3 accounts at nearly;
In the interface of Private Share, printing and agree the business relationship you desire to cancel the sharing, then click .

Q11: Why tin can't the shared account operate the camera?

For security, the shared account can't operate the photographic camera. If the other user would similar to operate the camera, delight directly utilise the business relationship which is bound to the photographic camera to log in.

Q12: Why is there a circle in the video and why does the video take buffers when watching the video?

The circle in the video means information technology's still loading, please bank check the network connectedness of the camera and the mobile device. You can likewise modify the quality of the video from HD to SD for smoother streaming.

Q13: Why is there image noise when the environment is dark?

This is a normal phenomenon. Nonetheless, to improve the prototype quality, the IR LED can be turned on when the environs is night; at the same time, the color of the image will exist blackness and white.

Q14: Why does the camera make noise?

When the camera rotates, the motor will make a subtle sound, and then the App will record the noise through the camera'southward microphone can be eliminated past switching off the Sound in the Live interface, or switching off the Microphone in the interface of Setting. ln addition, it will occur an repeat when the altitude between the mobile device and the camera is very close. It can be eliminated past moving the mobile device away from the camera.lf the camera makes an unusual noise that cannot exist eliminated, please contact us.

Q15: Do I have to subscribe to the cloud service package to use this camera? '

You don't have to subscribe to the cloud service packet. We offer a xxx-24-hour interval gratuitous cloud service. You can use the SD card for video recording after the expiration; otherwise, you can only watch the real-time video.
For better feel and safer storage, HeimVision recommends renewing the free trial package after expiration if y'all have subscribed to a deject service package, please renew information technology earlier expiration. Otherwise, delight become an SD card in time to avoid the break of video recording; and dorsum up the important videos in the Cloud Service in time to avert the situation that y'all can't spotter them after the deject service expires.

Documents / Resources

References

Source: https://manuals.plus/heimvision/hd-smart-wi-fi-camera-manual